Privacy Policy

Last updated: October 3, 2025

BALANCEEVER, Inc. (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect
Personal Information You Provide:

  • Contact Details: Name, email address, phone number, and physical address
  • Account Information: Username, password, and profile information (if applicable)
  • Health & Fitness Information: Medical history, fitness goals, mobility assessments, and other health-related data you provide during consultations or assessments
  • Payment Information: Billing details, payment method information (processed securely through Stripe)
  • Communication Data: Messages, feedback, survey responses, and any information you share when contacting us

Information Collected Automatically:

  • Technical Data: IP address, browser type, device information, operating system
  • Website Usage: Pages visited, time spent on site, click patterns, referral sources
  • Cookies & Tracking: Data collected through cookies, pixels, and similar technologies (see Cookie Policy section below)

2. How We Use Your Information
We use your information to:

  • Provide Services: Deliver personal training, assessments, and adaptive fitness programs
  • Process Payments: Handle billing, memberships, and service transactions
  • Communication: Respond to inquiries, send appointment confirmations, and provide customer support
  • Personalization: Customize programs and recommendations based on your goals and needs
  • Safety & Compliance: Ensure your safety during sessions and comply with legal obligations
  • Referrals: Coordinate with healthcare professionals when requested or necessary
  • Marketing: Send newsletters and promotional content (only with your consent)
  • Website Improvement: Analyze site usage to improve functionality and user experience

3. Cookie Policy
What Are Cookies:
Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

  • Necessary Cookies: Essential for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
  • Performance Cookies: Improve website speed and functionality
  • Marketing Cookies: Enable personalized content and advertising (if applicable)

Managing Cookies:
You can control cookie settings through your browser or our Cookie Preference Center. Visit our Opt-out Preferences page to adjust your settings at any time.

4. How We Share Your Information
We may share your information with:

  • Service Providers: Payment processors (Stripe), booking systems (Amelia), CRM platforms, and other trusted partners who help deliver our services
  • Healthcare Professionals: With your explicit consent for referrals or coordination of care
  • Legal Authorities: When required by law or to protect rights and safety
  • Insurance Providers: For liability coverage purposes (with your consent)

We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security
We implement industry-standard security measures to protect your personal information, including:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Secure payment processing through certified providers

6. Your Privacy Rights
Depending on your location, you may have the right to:

  • Access: Request copies of your personal information
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Opt-out: Withdraw consent for marketing communications or data processing
  • Restrict Processing: Limit how we use your information

To exercise these rights, contact us at info@balanceever.com.

7. Data Retention
We retain your information for as long as necessary to:

  • Provide services and maintain our relationship with you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Client health and fitness records are typically retained for 7 years after your last session, unless required longer by law or professional standards.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

9. Children’s Privacy
Our services are not intended for children under 16 without parental supervision. We do not knowingly collect personal information from children without appropriate consent.

10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during any international transfers.

11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notice.

12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

BALANCEEVER
Email: info@balanceever.com
Website: www.balanceever.com

This Privacy Policy is effective as of the date listed above and applies to all information collected by BALANCEEVER.